Privacy Policy

MeiGray Group – Privacy Policy
Last Updated: November 2025
www.MeiGray.com | sales@meigray.com

1. Introduction
   MeiGray Group (“MeiGray,” “we,” “us,” or “our”) values the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when visiting or using our website (MeiGray.com, the “Site”), registering items for authentication, participating in auctions or marketplace listings, or making purchases through the Site. By accessing or using the Site, creating an account, registering items, placing orders or otherwise providing us personal information, you agree to the practices described in this Policy. If you do not agree, please discontinue using the Site.
2. Information We Collect
   2.1 Information You Provide
   We collect personal information that you voluntarily submit, including:

• Your name, address, email address, telephone number when you create an account or place an order.
  
  
• Payment information (e.g., credit card or PayPal details) processed via our approved payment service providers.
  
  
• Shipping and billing addresses needed to fulfill orders.
  
  
• Item registration, authentication and tagging information when you list or register game-worn or game-used items under our programs. (See our authentication page.)
  
  
• Communications you send to us (emails, contact form entries) and any additional information you provide in connection with consignments, auctions or promotional activities.
  
  

2.2 Information Collected Automatically
When you visit or use our Site, we automatically collect certain technical and usage data, such as:

• Your IP address, browser type and version, device identifiers, operating system and referral source.
  
  
• Your browsing activity on our Site (pages viewed, items clicked, time spent, search terms entered).
  
  
• Cookies, web beacons or tracking technologies used by us or third-party analytics providers to personalize your experience, understand usage and improve our services.
  
  

3. How We Use Your Information
   We may use your information for several purposes, including:

• Creating and managing your account and user profile on the Site.
  
  
• Processing orders, shipments, returns, refunds and auctions.
  
  
• Authenticating, tagging and registering game-worn or game-used items, maintaining our item database which records each item’s provenance and registration details.
  
  
• Communicating with you about your account, bids, purchases, consignment status, or customer service inquiries.
  
  
• Sending you marketing communications, newsletters or updates about new items, auctions or promotions if you have opted in.
  
  
• Analyzing Site usage and performance, improving our website and services, preventing fraud and ensuring security and compliance with applicable laws.
  
  
• Complying with legal obligations, responding to requests from authorities, enforcing our Terms & Conditions and protecting our or third-party rights.
  
  

4. Disclosure of Your Information
   We may share your information in the following ways:

• With third-party service providers (payment processors, shipping carriers, IT/hosting vendors, marketing partners) in order to deliver our services. These providers are authorized to use your information only as necessary to perform services for us.
  
  
• With affiliated companies, business partners or consignment/auction submission parties as needed to process items, services or transactions you initiate.
  
  
• To comply with lawful requests by public authorities, to enforce our rights or the rights of others, or to protect personal safety or security.
  
  
• In connection with a merger, acquisition, sale of assets or restructuring, in which case your information may be transferred as part of the transaction.
  
  
• In aggregated or anonymized form that no longer identifies you personally, which we may use or share for business or marketing purposes.
  
  

We do not sell your personal information to third parties for their independent marketing purposes.

5. Data Retention
   We retain personal information for as long as necessary to carry out the purposes described in this Policy, to comply with applicable laws and contractual requirements, to resolve disputes and enforce our agreements. When information is no longer required in connection with those purposes and legal obligations, we will securely delete, anonymize or destroy it.
6. Security
   We implement technical, administrative and physical safeguards to protect your personal information from unauthorized access, use, alteration or destruction. While we strive to maintain high standards of security, no security system is impenetrable and we cannot guarantee absolute protection of your data.
7. Your Rights and Choices
   Depending on applicable law, you may have rights regarding your personal information, including:

• Accessing a copy of the personal information we hold about you.
  
  
• Requesting correction or update of inaccurate or incomplete information.
  
  
• Requesting deletion of your personal information (subject to legal/contractual obligations).
  
  
• Opting out of marketing communications.
  
  
• Exercising other rights under applicable privacy legislation (such as certain U.S. state consumer privacy laws).
  
  

To exercise any of these rights or ask questions, please contact us at sales@meigray.com. We may ask you to verify your identity before acting on the request.

8. Children
   Our Site, services and offerings are intended for adults (18 years or older). We do not knowingly collect personal information from children under 13. If we discover that information from a child under 13 has been collected, we will take steps to promptly delete such information in accordance with applicable law.
9. International Transfers
   Because we operate globally, your personal information may be transferred to, processed in or stored in the United States or other jurisdictions. By using the Site and providing personal information, you consent to such transfer, storage and processing in jurisdictions consistent with this Policy and applicable law.
10. Cookies and Tracking Technologies
    We and our service providers use cookies, web beacons, tracking pixels and similar technologies to collect website usage data and deliver personalized content and experiences. You may manage your cookie preferences or block cookies via your browser settings, but if you disable cookies some features of the Site may not function correctly.
11. Links to Other Websites
    Our Site may contain links to other websites and services that are not operated by MeiGray. This Privacy Policy does not apply to third-party sites and we encourage you to review the privacy policies of those sites before submitting personal information.
12. Updates to this Privacy Policy
    We may revise this Privacy Policy from time to time. When changes occur, we will post the updated version on our Site with a new “Last Updated” date. Your continued use of the Site following any revision constitutes your acceptance of the revised Policy.
13. Contact Us
    If you have questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:
    MeiGray Group
    Email: sales@meigray.com
    Address: Branchburg, New Jersey, USA

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