FAQ
General FAQs
Visit our Contact Us page or email sales@meigray.com. Include your MeiGray.com account email and item details if applicable.
Browse our site freely. Creating an account is free and helps you manage orders and updates easily. Click ‘My Account’ in the top-right corner to register.
Authentication & Photo-Matching FAQ
MeiGray’s “authenticated” label means the item was sourced, catalogued and verified under the company’s proprietary program — including, for NHL and NBA team programs, custom registration tags, documented set-wear reporting, and in many cases photo-matching to actual game usage. For consignments, MeiGray verifies all provided information and Letters of Authenticity, via extensive research and photo-matching (where possible).
MeiGray uses a multi-step process:
- The team reports set wear to MeiGray as part of its official “Game-Worn Jersey Authentication Program” (for example in the NHL) so MeiGray can tag and track the item.
- Items receive MeiGray registration numbers and are cataloged in their internal program database.
- For the majority of items and wherever resources allow, MeiGray performs photo-matching: comparing the actual jersey to archival images or video to identify unique characteristics (damage, stitching, stains, fabric grain) that confirm usage in a specific game or event.
A MeiGray registration tag is a uniquely numbered tag affixed to the garment (or included as documentation) that ties that item to MeiGray’s authentication program and database. The exact physical placement may vary depending on team, sport and garment—please refer to the item description and/or photos for specifics.
Some items may be authenticated without a fully conclusive photo-match (for example, when archival image quality or provenance limits make a match impossible or impractical). Please consult the listing description and feel free to contact us with any questions.
When an item is conclusively photo-matched, it means the garment was visually linked to a specific game or player usage — via unique wear patterns, stitching anomalies, stains, etc. This adds confidence and provenance above standard tagging and cataloging, and is a differentiator in the collectibles market that can enhance value, sometimes exponentially, and enhance collector trust.
You should check:
- That the item bears the MeiGray registration tag or documentation referencing MeiGray’s authentication program.
- Review the item description on MeiGray.com (or the catalogue) to confirm the tag number, team program involvement (e.g., the Team-MGG Game-Worn Jersey Authentication Program) and whether the item was photo-matched.
- Contact MeiGray at sales@MeiGray.com (or via their contact page) with the tag/registration number for additional information if needed.
If archival images or video cannot show unique, identifiable characteristics that align with the garment, MeiGray may authenticate the item based on its tagging and team wear program—but it will not claim a definitive photo-match. In such cases the item is genuine in terms of usage/wear program, but lacks the extra layer of visual match to a specific event.
Yes, you may. Please consult our Authentication tab for process and payment details.
MeiGray has long-standing programs with major leagues, e.g., the NHL Game-Worn Jersey Authentication Program including partnerships with the Columbus Blue Jackets, Minnesota Wild, Nashville Predators, New Jersey Devils, Philadelphia Flyers and Washington Capitals, as well as select NHL Stars such as Connor McDavid; NBA teams such as the Golden State Warriors and Los Angeles Lakers; WNBA teams such as the Las Vegas Aces and Golden State Valkyries; and other leagues such as the ECHL.
You should email MeiGray at sales@MeiGray.com with your item’s registration tag number (if any), detailed photographs of the item including the tag, manufacturer’s label, any game-wear damages, and any provenance documentation. We may refer you to our Authentication Department for complex inquiries.
MeiGray Auctions & Marketplace
Use the search bar or browse by sport, team, or player from our menu. Advanced filters are available by clicking the magnifying glass icon.
Game-worn jerseys were used by players in official games and authenticated by MeiGray through our tagging and photo-matching process. Game-issued jerseys were prepared for use but not worn. Both are authentically sourced from the team.
For now, you need to register before or during checkout to track your orders and receive updates.
We accept Visa, MasterCard, American Express, Discover, and PayPal. We also accept wire transfers, money orders and personal checks. Items paid with certified funds ship within 48 hours; personal checks clear in 15 business days.
Log in to your account and click ‘Order History’ to view the status of your orders. For changes or questions, email sales@meigray.com immediately.
We protect your personal and financial information using industry-standard encryption. MeiGray never discloses customer or consignor identities.
Most orders ship within one business day via UPS or USPS. Orders requiring additional Letters of Authenticity to be created (i.e. consignments) may take an extra business day.
Purchases made via MeiGray Marketplace can be returned within 7 business days of receiving the item. Refunds will be issued either to the original payment method or via store credit. Refunds are subject to a 5% restocking fee unless an error was made by MeiGray. Store credit does not expire. Shipping costs are non-refundable.
Yes, we will be integrating Zip, a reputable Buy Now Pay Later solution. If you require special considerations, we can also provide payment plans manually. Recommended terms: Items under $1,000 require 33% down and must be paid in full within 60 days. Items over $1,000 require 25% down and 90 days to complete payment. No refunds on layaways—exchanges only.
MeiGray offers game-worn and game-used sports memorabilia — including jerseys, equipment, goal pucks jackets, shirts, pants and other items tied to official team usage. The items come from team-wear programs and MeiGray’s own authenticated collections. For example, MeiGray is the exclusive marketer for several NBA and NHL teams’ game-worn jersey collections.
You register by visiting the MeiGray website and creating a user account (or logging in if you already have one). From there you can view current and upcoming auctions via the “Live Auctions” or “Auctions” section. Once registered, you can place bids in active auction lots.
No — the hammer price is the final price and there are NO BUYER’S PREMIUMS.
The auctions are online and timed, with items listed for a set period. Bidders review lots online, register, and place bids during the listed auction window. (While MeiGray’s FAQ page doesn’t list every bid-type, the online marketplace structure indicates timed auctions rather than only live floor bidding.)
Once you win, you’ll receive an email notifying you to check out. If you miss the email, MeiGray will auto checkout using your billing on file. After full payment clears, items ship out per MeiGray’s shipping schedule (which usually supports dispatch within several business days). The exact shipping timeframe depends on payment method and item type.
Bids are binding once placed in a confirmed auction lot. If you are the winning bidder you are obligated to complete the purchase and payment. Please review the lot terms and MeiGray’s auction rules before bidding.
Shipping occurs via United Parcel Service (UPS) or the United States Postal Service (USPS) for MeiGray merchandise. All items are shipped insured for the full value. Please note that USPS does not offer insurance for international shipments, but MeiGray can offer third-party insurance options for international USPS shipments. For international orders, duties/taxes may apply and the buyer is responsible for compliance.
MeiGray allows consignments through its Marketplace platform. You would contact MeiGray (via their contact page or sales email) to submit details of your item, provide provenance and condition, and agree to the consignment terms. The item is then required to be shipped to MeiGray so it can be prepared, authenticated, catalogued and included in an upcoming auction.
Every item marketed by MeiGray’s game-worn programs is authenticated through its registration process. For team partners, each item is tagged, documented and for many, photo-matched before listing.
MeiGray offers a 100% Lifetime Guarantee of Authenticity for items marketed through its auctions and store — a hallmark of our trusted reputation in the game-worn memorabilia market.
You can review auction results on MeiGray’s website, which lists completed auctions. Third party sources such as Auction Report are also available online.
Items are sold “as is” with full item description and condition report. Since MeiGray guarantees authenticity for life, disputes over authenticity are covered under that guarantee. However, we do not accept returns for condition issues or buyer’s remorse as Auction Lots are final sale.
No. All bids must be placed by the user directly on site. If you have special requirements, you should contact sales@meigray.com to inquire about alternative bidding methods.
Many lots will include a starting bid or reserve in the lot description. MeiGray typically does not use reserves.
Each lot typically includes multiple photographs, full description and condition notes. Since MeiGray lists auctions online, you can view these details in advance. If you need additional information or images you may contact MeiGray via the provided sales channels.
Pre-order a game-worn jersey from MeiGray and watch the player wear it in games! Jerseys available for pre-order online will appear with PRE-ORDER in the title.
A 25% deposit will hold any jersey until it arrives at MGG. Balances WILL BE AUTOMATICALLY PROCESSED with the credit card on the user's profile and jerseys will be shipped when they arrive unless the collector specifically notifies MGG to call or email before processing. And in those cases, payment must be made within 10 days of notification or deposit will be forfeited.
Note: due to the automated nature of online pre-order deposits, deposit payments made via PayPal must be made directly with a MeiGray representative via a PayPal invoice. If you'd like to pay for your pre-order deposit with PayPal, please contact us at sales@meigray.com.
Refunds will not be given on canceled pre-orders. You may change from one pre-ordered jersey to another, or you can use your deposit without penalty on an individual in-stock retail-priced item of equal or greater price. Only one deposit can be used on an in-stock item if you choose to exchange a pre-order.
EXCEPTION: Full refunds will be given on pre-orders that cannot be fulfilled by the team or MGG due to non-delivery of the jersey, unavailability of the jersey due to circumstances out of the team or MGG’s control, if a player does not play in the jersey or if the jersey is retained by the club for historical purposes, or if the jersey cannot be made available due to NHL game circumstances beyond our reasonable control.
A 25% deposit will hold any jersey until it arrives at MGG. Balances WILL BE AUTOMATICALLY PROCESSED with the credit card on the user's profile and jerseys will be shipped when they arrive unless the collector specifically notifies MGG to call or email before processing. And in those cases, payment must be made within 10 days of notification or deposit will be forfeited.
Note: due to the automated nature of online pre-order deposits, deposit payments made via PayPal must be made directly with a MeiGray representative via a PayPal invoice. If you'd like to pay for your pre-order deposit with PayPal, please contact us at sales@meigray.com.
Refunds will not be given on canceled pre-orders. You may change from one pre-ordered jersey to another, or you can use your deposit without penalty on an individual in-stock retail-priced item of equal or greater price. Only one deposit can be used on an in-stock item if you choose to exchange a pre-order.
EXCEPTION: Full refunds will be given on pre-orders that cannot be fulfilled by the team or MGG due to non-delivery of the jersey, unavailability of the jersey due to circumstances out of the team or MGG’s control, if a player does not play in the jersey or if the jersey is retained by the club for historical purposes, or if the jersey cannot be made available due to NHL game circumstances beyond our reasonable control.